Privacy Policy

1. Information We Collect

1.1 Personal Information

• Create an account on our website (e.g., name, email address, password, shipping address, phone number).
• Make a purchase (e.g., payment details, billing address, order history).
• Contact our customer support (e.g., via email at [email protected], including the content of your messages and contact information).
• Subscribe to our newsletter or marketing communications (e.g., email address).
• Participate in surveys, contests, or promotions (e.g., name, email, and any information you choose to provide in your responses).

1.2 Non-Personal Information

• Website usage data (e.g., pages visited, time spent on the site, browser type, device information, IP address, and referral source).
• Product usage data (e.g., if you connect your Casiousstore watch to our mobile app or website, we may collect data on watch settings, activity metrics, battery life, and software version—this data is anonymized unless linked to your account).
• Aggregated data (e.g., trends in customer purchases, popular product models, or general activity patterns).

2. How We Use Your Information

• Process and fulfill your orders (e.g., ship products, process payments, send order confirmations and tracking updates).
• Manage your account (e.g., allow you to access your order history, update your details, and track your purchases).
• Provide customer support (e.g., respond to your inquiries, resolve issues, and assist with product troubleshooting).
• Improve our Services (e.g., analyze website and product usage data to enhance user experience, optimize our website, and develop new features or products).
• Send marketing communications (e.g., newsletters, promotional offers, and updates about new products or services—you can opt out at any time).
• Ensure security (e.g., detect and prevent fraud, protect our website and systems from unauthorized access, and comply with legal requirements).
• Comply with applicable laws and regulations (e.g., tax, shipping, and consumer protection laws).

3. How We Share Your Information

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, shipping carriers, email marketing platforms, and website hosting services). These providers are only authorized to use your information to perform specific tasks on our behalf and are required to protect your data.
• Legal Compliance: We may disclose your information if required by law, subpoena, or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the relevant third party as part of the business transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.
• With Your Consent: We may share your information with third parties if you explicitly consent to such sharing.

4. Data Security

• Encrypting sensitive data (e.g., payment information) using industry-standard encryption technologies.
• Implementing secure access controls to restrict access to your information to authorized personnel only.
• Regularly updating and maintaining our website and systems to address security vulnerabilities.
• Using secure payment processors to handle payment transactions (we do not store your full payment details on our servers).

5. Your Rights and Choices

• Access and Correction: You can access, review, and update your Personal Information by logging into your account on our website or contacting us at [email protected].
• Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any email or by contacting us at [email protected]. Please note that we may still send you non-marketing communications (e.g., order confirmations, shipping updates, or customer support messages).
• Account Deletion: You can request to delete your account by contacting us at [email protected]. We will process your request in accordance with applicable laws, but please note that we may retain certain information (e.g., order history) for legal or business purposes.
• Data Portability: You can request a copy of your Personal Information in a structured, machine-readable format by contacting us at [email protected].

6. Cookies and Similar Technologies

7. Children’s Privacy

8. Changes to This Privacy Policy

9. Contact Us